Support Engineer in Telecommunications with Italian
VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.Cerinte
We are looking for Support Engineers in Telecommunications for one of our clients in Bucharest.
Degree in Technical field would be a plus (Electrical Engineering/Telecommunication Engineering/Computer science or equivalent);
Italian is mandatory both speaking and writing skills;
Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks;
Works with the application for trouble ticket management
Handles from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. Takes the proper measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files).
Correctly assigns tickets to the right group, following processes and procedures specific for each project;
Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support.
Works with the applications for trouble ticket management and other specific project’s tools
Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems; Offers support to the field engineers during their actions (by phone and e-mail)
Works independently and guides the team to keep the competence and skills up to date
Solves standard issues based on the existing procedures and continuously improve them
Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer;
Controls and manages complex technical situations/projects in a calm and professional manner