Account Manager, Customer Service

Employer: CHEP Romania
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.04.2020
    Short company description

    CHEP is the global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage.

    We are hiring more than 11 000 fantastic and passionate people across the World ready for international development in fast-growing and diverse environment. In CHEP you can make a real impact on business, sharing your passion and being a part of a successful team.

    Requirements

    BA Degree required
    2-3 years sales & customer service in a service company where analysis and attention to detail was a key success factor
    Business data analysis and account reconciliation
    Having worked in a Customer Service Team environment that solely focuses on investigating and analyzing data to resolve issues.
    Direct customer liaising
    Ability to travel
    Advanced Excel
    Fluent Romanian with fluent English

    Responsibilities

    Professional and courteous answering of all incoming calls.
    Full responsibility over the KPIs of the account in the portfolio
    Ensure a proper hand over of the new accounts, with which Sales Department has signed new contracts
    Educate customers about terminology, features and benefits of products i.e. myChep to improve customer satisfaction
    Regular invoice check and reconciliation, if necessary
    If necessary, organise field visits, in order to identify and achieve the full potential of the accounts
    Prompt and efficient follow-up of customer queries & service requests. Liaise efficiently with AM Field Executives and Supply Chain Teams
    Ensure the investigation and resolution of customer enquires with minimal delay
    React positively to problems identified and undertake root-cause analysis
    Record and track Customer complaints regarding quality issues
    All correspondence must be in a professional and businesslike manner
    Correspondence with the customer should always maintain a standard that reflects clarity of understanding
    Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenue
    Ensure the proper set up of the locations that are using Alternative Services
    Place necessary orders for customers using this service and make sure Standard Orders created for this type of services are correct (recurrence and parties involved)
    Manage internal procedure for customers using Alternative Services by acting like a liaison between customers and the pick-up points

    Other info

    Work in an international company providing innovative solutions for the optimization of the supply chain for industries such as consumer goods, fresh produce, beverage and automotive
    Broad possibilities of professional and self-development
    Friendly work atmosphere based on mutual trust and respect
    Attractive salary, company car, with annual bonus upon objectives achievement