OPERATOR INTRODUCERE VALIDARE SI PRELUCRARE DATE

DOUGLAS is the number one omnichannel premium beauty destination in Europe. The company is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,850 stores.
With unparalleled size and access to customers, DOUGLAS is the partner of choice for brands and offers a selected range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, make-up, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the company’s strategy “Let it Bloom – DOUGLAS 2026”.
The winning business model is underpinned by DOUGLAS’ omnichannel proposition, leading brands, and data capabilities. In the fiscal year 2022/23, DOUGLAS generated sales of 4.1 billion euros and employed around 18,000 people across Europe.

Nivel de studii: medii, facultate/master in curs
Cunostinte necesare:
Cunoştinţe bune de operare PC (procesare text – Word, calcul tabelar – Excel, programe de prezentare
Aptitudini si desprinderi necesare:
Aptitudine generală de învăţare
Aptitudini de comunicare
Respectarea instrucţiunilor orale şi scrise
Acordare şi transmitere de informaţii
Deprinderi de rezolvare a problemelor

RESPONSABILITATI PRINCIPALE (şi sarcini aferente):
 Preluarea si solutionarea apelurilor primite de la clientii Douglas
 Preluarea si solutionarea solicitarilor primite prin email
 Comunicarea directa cu departamentele operationale ale companiei si firma de curierat in vederea solutionarii problemelor clientilor.
 Asigurarea si solutionarea tuturor reclamatiilor venite din partea clientilor ce implica firmele de curierat
 Ofera suport si consiliere clienților cu privire la comenzi, modalitati de plată, livrare, produse disponibile, stocuri.
 Ofera suport personalului din magazinele Douglas: solicitari cu privire la situatiile din magazine
 Ofera suport si consiliere clientilor cu privire la programul de fidelitate Douglas Beauty Card + validare date saptamanal.

RELAŢII DE COLABORARE: cu echipa de marketing, personalul din magazinele Douglas, furnizori