Team Leader Front Office with Spanish
Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson
So..who is Ericsson today and, how does it support you and the community?
In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value
How your expertise will make the difference (Qualifications needed):
Academic degree, minimum on bachelor level, in engineering (IT, Telecom);
Fluent in Spanish and English;
Relevant team management experience, coordination of a minimum of 20 people working on a 24/7 schedule;
Experience in delivering results & meeting customer expectations;
Applying expertise & technology in continuous process improvement;
Excellent organizational and leadership skills.
You will also:
Manage, lead and motivate a team of employees to consistently deliver departmental objectives;
Support the development of line reports, including IPMs (individual performance management), assessment, development courses, on the job training and individual coaching;
Manage and be responsible for business hours and shift teams that have responsibility for all incidents raised against the RAN or Transmission Network elements or services;
Ensure that service/network incidents are effectively managed, resolved and communicated within SLA;
Manage the teams' headcount budget, actively seek creative and innovative solutions to issues that will maximize resources and deliver profitability margins in line with business cases.
Benefits to suit your dreams (What’s in it for you?)
Contract type: full time;
25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
WFH & Flexible Working Hours;
Medical & life insurance;
Career plan mentoring;
Flexible benefits from your favorite brands available on flexible benefits portal;
Internal learning platform to develop your knowledge, skills, and competencies & curated external content articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
Competitive referral bonuses for recommending your friends to work at Ericsson;
In the case of travel, daily allowance, transport, and accommodation will be paid by the company;
& more other benefits that the recruiting colleagues are looking forward to presenting them to you once applied.