Back-office Technical Support with German and English

Employer: Comdata
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.06.2020
    Short company description

    The new Multilingual Centre will allow Comdata to be one of the most important multi-lingual BPO providers in Romania. Comdata have been helping clients to maximize their customer value since 1987.

    Requirements

    Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.

    Requirements:

    Advanced German and English
    Ability to provide high levels of customer support at all times
    Strong interpersonal and communication skills
    Problem solving oriented
    Ability to work well in a team as well as on your own
    Basic IT skills, including using multiple operating systems

    Responsibilities

    Solving client's requests via e-mail, chat and phone call
    Working with internal and client provided ticketing system
    Ensuring all communication is handled professionally and promptly but with a human touch
    Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
    Building a special connection with customers and providing exceptional service

    Other info

    Benefits

    Come to Comdata! We have attractive compensation and incentives:

    Fixed salary
    Compensation along with rewards & recognition performance-related bonus scheme;
    Meal Tickets
    Free Coffee and Tea
    Free NETFLIX subscription
    Transporation allowance and UBER ride for night shifts only;
    Free health ensurance Package at Regina Maria
    Relax areas
    Baby birth package

    We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:

    Flexible shifts between 08:00 – 20:00 (Monday - Friday)
    Onsite Massage;
    Free Fruits Twice a Week;
    Gym subscription at SWEAT
    Dynamic Intelligent Chairs
    Great Air Quality in the Office
    Psychologist in the Office