IT Support Specialist in Bucharest 24x7

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Angajator: bitExpert
Domeniu:
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 25.09.2020
    Scurta descriere a companiei

    bitExpert - Our pulse is cross-technology software development that beats with every line of code.
    Join our international team of more than 80 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful and cheerful team that is always looking forward to new challenges.

    We
    • are a growing company focusing on web-development
    • provide future-oriented software-development with modern methods and tools
    • work together with international enterprises, owner-operated companies and digital and com-munication-agencies
    • believe in maximum flexibility (work-location, work-hours, topics, methods)
    • have high quality standards
    • support your personal and professional growth
    • welcome your input
    • collaborate in small teams with shallow hierarchies

    Cerinte

    Requirements:

    Fluency in German & English (both written and verbal)
    Good General IT Knowledge - Fundamental understanding of Windows & Linux Operating System
    Willingness to learn new things and technologies
    Experience using an enterprise ticketing system (SCCD/Service Now/Remedy/JIRA etc.)
    Understanding of ITIL process with appropriate fundamental accreditation
    Ability to work effectively with team members, multiple departments and vendors
    Excellent communication and listening skills (both written and verbal) in English and other requested languages
    Shifts 24x7 as below:
    Morning 06:00-15:00;
    Late 14:00 - 23:00;
    Night 22:00-07:00

    Responsabilitati

    Responsibilities:

    Team player
    Able to mentor junior team members
    Problem solver orientation
    Ability to multi-task
    Excellent follow-up and time control skills
    Extremely flexible if the workflow is changing
    Ability to perform under pressure
    Proven IT education or 1-year job experience in customer support, having experience in communication via email/phone/chat
    Experience with various monitoring and alert systems and the operating procedures to produce optimal results.
    Customer focus orientation skills
    Telephone skills with good voice tone and pitch articulation and overall speech quality
    Customer-facing experience

    Alte informatii

    Nice to have:

    Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
    Experience in Enterprise Level Environment (technical)

    What we offer:

    Training to keep your knowledge and skills up-to-date
    A great team with a lot of development opportunities