IT Support Specialist in Bucharest 24x7

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

Requirements:

Fluency in German & English (both written and verbal)
Good General IT Knowledge - Fundamental understanding of Windows & Linux Operating System
Willingness to learn new things and technologies
Experience using an enterprise ticketing system (SCCD/Service Now/Remedy/JIRA etc.)
Understanding of ITIL process with appropriate fundamental accreditation
Ability to work effectively with team members, multiple departments and vendors
Excellent communication and listening skills (both written and verbal) in English and other requested languages
Shifts 24x7 as below:
Morning 06:00-15:00;
Late 14:00 - 23:00;
Night 22:00-07:00

Responsibilities:

Team player
Able to mentor junior team members
Problem solver orientation
Ability to multi-task
Excellent follow-up and time control skills
Extremely flexible if the workflow is changing
Ability to perform under pressure
Proven IT education or 1-year job experience in customer support, having experience in communication via email/phone/chat
Experience with various monitoring and alert systems and the operating procedures to produce optimal results.
Customer focus orientation skills
Telephone skills with good voice tone and pitch articulation and overall speech quality
Customer-facing experience

Nice to have:

Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
Experience in Enterprise Level Environment (technical)

What we offer:

Training to keep your knowledge and skills up-to-date
A great team with a lot of development opportunities