IT Support Specialist in Bucharest 24x7

Angajator: bitExpert
Domeniu:
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 03.06.2020
    Scurta descriere a companiei

    Our formula for success is a motivated, curious and at the same time experienced team at our office from Bucharest. We live an appreciative, modern corporate philosophy with the belief that the label "Made-in-Germany" is reflected in every line of code.

    Cerinte

    Requirements:

    Fluency in German & English (both written and verbal)
    Good General IT Knowledge - Fundamental understanding of Windows & Linux Operating System
    Willingness to learn new things and technologies
    Experience using an enterprise ticketing system (SCCD/Service Now/Remedy/JIRA etc.)
    Understanding of ITIL process with appropriate fundamental accreditation
    Ability to work effectively with team members, multiple departments and vendors
    Excellent communication and listening skills (both written and verbal) in English and other requested languages
    Shifts 24x7 as below:
    Morning 06:00-15:00;
    Late 14:00 - 23:00;
    Night 22:00-07:00

    Responsabilitati

    Responsibilities:

    Team player
    Able to mentor junior team members
    Problem solver orientation
    Ability to multi-task
    Excellent follow-up and time control skills
    Extremely flexible if the workflow is changing
    Ability to perform under pressure
    Proven IT education or 1-year job experience in customer support, having experience in communication via email/phone/chat
    Experience with various monitoring and alert systems and the operating procedures to produce optimal results.
    Customer focus orientation skills
    Telephone skills with good voice tone and pitch articulation and overall speech quality
    Customer-facing experience

    Alte informatii

    Nice to have:

    Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
    Experience in Enterprise Level Environment (technical)

    What we offer:

    Training to keep your knowledge and skills up-to-date
    A great team with a lot of development opportunities