L2 Support Analyst with French

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Angajator: Gi Group Romania
  • Customer support - Client service
  • IT Software
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 02.04.2020
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.


    • Very good knowledge of French;
    • Intermediate Excel skills;
    • Experience in technical support;
    • Very good communication skills, both written and verbal;
    • Work experience in support functions;


    Provides L2 Technical Support to internal clients;
    • Opens, monitors and closes tickets for each request received;
    • Provides feedback to clients on the opening and closure of the request, and if necessary, the processing time;
    • Participates in the production of monitoring committees;
    • Maintains up-to-date documentation, mailing lists and application contacts;
    • Offers support to team leaders/team coordinators in implementing action plans for improving the service.

    Alte informatii


    • Medical services and life insurance;
    • Bonus as per company policy;
    • Work from home 1 day/week;
    • Training.