Automated Operations Engineer with Italian

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

• Knowledge in Telecom Networks, network elements and telecom services (Previews work experience in CORE Circuit Switch/Packet Switch is a plus);

• 24x7 SPOC for Front Office technical excellence;

• Coordinate, support, manage and execute 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels;

• Coordinate, support, manage and execute 1st Level troubleshooting activities;

• Constitutes first point of contact for specific software and hardware solutions delivered to customers;

• Opens and check the quality customer trouble tickets and to receive orders request, in various types of applications;

• Must assure the detection of any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to correct them;

• Initiate functional escalation of incidents.

• To know the Italian language at B1-B2 level

• Responsible for the creation/updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force. Provide support in improving technical procedures. Has the ability to develop procedures for automating repetitive requirements;

• Responsible for effective ways of working within the Front Office delivery;

• Responsible for the quality and quantity of documents and / or presentations;
prepared in the activity carried out according to the requests received;

• Performs any other new activity related to the 1st Level Operations domain at the request of the direct manager;

• Experiences and self-improves in the areas and activities of the project;

• Ensures that other team members have access to the collected information;

• Timely completion of tasks from the direct manager;

• Actively participates in the development of new solutions to implement customer requirements;

• Achieves individual quantitative and qualitative objectives;

• Has an active role in the coordination and training of new team members if nominated to perform this activity by the direct manager;

Work program:
• M-S, 24/7;
• Work in shifts, 11h working + 30 minutes meal break;
• 4 days of activity with 4 free, 5 with 5, 4 with 5 or 5 with 4;
• The program is established one to two months in advance.

Benefits:
• net salary + night bonuses;
• meal tickets;
• extra benefits pack;
• private medical insurance.

Location: Military district