Edge Deployment Engineer with English and Italian/Spanish/German

Employer: Microsoft
Domain:
  • Customer Support - Client Service
  • Engineering
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 31.03.2020
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    Do you want to play a critical role in helping to drive customer adoption and usage of Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S))?



    Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading…



    We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals that provide guidance to customers who are deploying to the Microsoft Cloud. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer happiness.



    If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thanks you for your help, this may be THE career opportunity for you.



    Role Description

    As a FastTrack Engineer (FE) in the Get Modern team, your focus is to support customers and partners via phone, email, and web with deploying Microsoft Windows 10, Office 365 ProPlus and the Microsoft Edge Browser. You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.



    Your key business metrics will be to:

    · Obtain high customer and partner onboarding satisfaction

    · Drive customer success and adoption of their Microsoft software purchase

    · Reduce time/cost to deploy

    · Provide high quality data back to the product teams to help drive service improvement

    · Reduce reactive support incidents

    Technical proficiency in and learning attitude toward application deployment in an enterprise environment using at-scale technologies (Microsoft Endpoint Manager or similar preferred) and related technology, including Group Policy, Mobile Device Management (MDM), Windows as a Service (WaaS), and Azure Information Protection (AIP).
    Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.
    Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.
    Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
    Proven ability to work virtually
    Communication Skills – Spoken and written English (including technical writing) and German/Spanish/Italian/French is an advantage.
    Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
    Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners

    Responsibilities

    Key Responsibilities include:



    Using your depth understanding of the Microsoft Cloud, with focus on helping customers to adopt Microsoft’s Edge Browser, using Microsoft Endpoint Manager for deployment and configuration.
    Using your depth understanding of the Microsoft Cloud, with focus on Windows 10 desktop deployment and related technologies including managing Windows as a Service (WaaS), System Center Configuration Manager (SCCM), Microsoft Endpoint Manager, Desktop Analytics (DA), and Windows Update for Business (WufB).
    Providing consultative advice to our customers and partners that will improve their product experience.
    Working with the readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.
    Analyzing, developing and communicating key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.