Azure IaaS VM Support Engineer (English + GE/FR/IT)

Employer: Microsoft
Domain:
  • Customer Support - Client Service
  • Engineering
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Timisoara
  • nationwide
    Updated at: 04.06.2020
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

    The Azure IaaS VM Support Engineer is responsible for support delivery, providing technical support to Azure customers by resolving technical issues on the Azure VM by leveraging the internal knowledge repositories and ensuring customer satisfaction.  The Azure IaaS VM Support Engineer will need to closely collaborate with engineering and operations, and other support engineers. 

    LANGUAGE SKILLS 

    Fluency in English is mandatory. Second language as plus: French/Italian/German 



    SOFT SKILLS 

    Handle technically challenging and politically hot customer situations 
    Strong communications skills – Excellent spoken and written English communication skills  
    Effective, polished interaction with customer to gather information 
    Cross-team collaboration 
    Logical and Critical thinking 
    Passion for technology and customer support 
      

    TECHNICAL SKILLS 

     

     Knowledge of at least one of the two OS families: 

    Operating Systems (Windows or Linux) 
    Familiarity with OS Internals concepts (Windows or Linux) and Storage 
    Demonstrable troubleshooting skills/experience 
    Virtualization and Cloud: 

    Understanding of Virtualization concepts and virtual system administration 
    Experience with VM configuration and administration 
    Understanding of cloud vs. on premise computing 
    Microsoft Azure Platform (as a plus) 

    Responsibilities

    As an Azure IaaS VM support engineer you will be responsible for: 



    Customer Issue Resolution & Responsiveness 
    Drive the communication with the customer to provide top class support 
    Collaborate with cross-group peers both proactively and reactively. 
    Document troubleshooting steps  
    Identify current knowledge deficiencies/training needs, as well as potential future needs. 
    Implement your development plan, actively seek development opportunities, and complete all scheduled training. 
    Be available for weekend shifts during EMEA hours periodically, if necessary. 

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 



    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.