Customer Support With German

Angajator: Mentor's Search
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 06.03.2021
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    Mentor's is a head-hunting and direct search company specializing in management and sales positions.


    ➢ Native Level Fluency in German and excellent command of English, both verbal and written.
    ➢ Previous proven customer service experience.
    ➢ Excellent communication skills and customer focus.
    ➢ Computer literacy and internet knowledge/experience.
    ➢ High level of intelligence, reasoning and analytical ability.
    ➢ Good negotiation skills, empathy and an approachable nature.
    ➢ Confident verbal communicator and the ability to take decisions.
    ➢ Strong team player, confident and flexible when required.
    ➢ Excellent organisational skills with the ability to meet deadlines
    ➢ Prioritisation skills.
    ➢ Ability to work under pressure.
    ➢ Willingness to work out of set business hours – for example late nights and weekends.


    ➢ Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable.
    ➢ Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
    ➢ Maximise revenue opportunities by offering relevant deposit methods.
    ➢ Handle all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
    ➢ Provide translations for the Support Department and any other stakeholder within the Company as may be required.
    ➢ Test new games, products and software if required, and provide feedback.
    ➢ Work according to established standards as part of the DE Team alongside the DE Team Leader & Supervisors in the relevant operational location.
    ➢ More experienced MSRs may be asked to assist with mentoring new team members.
    ➢ Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.