TAC Helpdesk Technician with german - Timisoara

Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

Excellent communication skills - both English and German. Mandarin is a plus.

Helpdesk support experience and real-time troubleshooting

Operating Systems (Windows/Linux) support Hands-on PC and General Network Configuration support

Self-motivated

Ability to work on own and under pressure

1 Year + Experience

Answer queries on basic technical issues and offer advice to solve them

Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system; ensure queries and requests are responded to within the set SLAs agreed between CTE and customers

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Arrange delivery of spare parts to customers to ensure SLAs are adhered to; along with arranging/chasing the return of faulty parts.

Monitor TAC delivery KPI

Perform service survey after ticket closure

Follow processes of network security and data protection

We offer you to be part of a brand-new office from the beginning and constant development. Connect44 employs a diverse range of talent to create an environment that fuels innovation and continuous improvement and success. If you have passion for your work, for your team, for the company and the services we deliver, join our company. We live a family atmosphere, support each other and always have space for a good laugh.