Customer Support - shifts - French and English
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Located in the bustling city of Bucharest,
Blue Chameleon Tech is a hub of international marketing and tech enterprise.
-Professional use of the French language
-Professional use of the English language would represent a huge advantage
-Great communication skills, flexible and reliable
-Good computer skills and multitasking abilities
-Willingness for working in shifts
Customer support agents deal with online casino players via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service.
Responsibilities in Support:
-Provides excellent customer service assistance to online casino clients via chat and email
-Answers inquiries by clarifying desired information; researching, locating, and providing information.
-Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
-Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
-Is able to handle stressful situations
-Involves management during an escalated customer issue when necessary to -satisfactorily resolve the customer’s concern.
-Is able to work on shifting schedules (morning, mid and night shifts)
-Is able to work as part of a team
-Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)
-Communicates with management about errors with system/website issues.
-Performs other duties as assigned.
-Will be directly reporting to the Team Leader.
Responsibilities in Outbound activities:
-Outbound customer engagement in order to drive high customer satisfaction and incremented revenue.
-Following up with customers in their welcome journeys with the goal to increase overall life time value.
-While using live chat as the main tool, proactively initiate customer engagements with the objective to increase the overall average deposit value (upsell).