Elasticsearch Support Engineer

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Employer: LSEG Romania
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
  • Ilfov
  • Updated at: 21.07.2020

    Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

    The LSE Resiliency Programme is currently carrying out a variety of workstreams aimed at improving operational resiliency within the Capital Markets business area. The workstream relevant to this role is focussing on building out a centralised monitoring and diagnostics capability in Elasticsearch. The goal is to ingest all application logs, alerts, metrics, trading messages into a central repository. This will allow the organisation to consolidate and replace multiple bespoke monitoring tools and to correlate data and apply advanced analytics.

    The role is in the Capital Markets Support team and will primarily involve sitting in a DevOps support team providing 2nd line support for Elasticsearch. There will be an initial period where the candidate will join the project team with a focus on the engineering work required to transition the project into live service support. Thereafter it will include participating in on-site shifts, the 24x7 on-call rota and supporting weekend testing according to project requirements.

    As an Application Services Support Engineer, you will work closely with your colleagues and your responsibilities will be to:

    • Act as an operational SME for Elasticsearch by building, maintaining and upgrading Elasticsearch clusters and components of the Elasticsearch stack
    • Provide automation for all deployment and configuration tasks and ensure changes are accurately impact assessed and implemented
    • Ensure data is secured according to agreed standards, write and maintain support documentation
    • Take ownership of operational live service issues and drive their resolution and reduce the number of recurring technical issues
    • Invoke level 3 / vendor support requests, managing their progression and providing input from an operational perspective
    • Identify and implement improvements and add into the product backlog
    • Provide impacts and implement the crucial changes to the operations architecture toolset
    • Impact and build design documents, develop scripts and code for tooling, manage support tickets using ServiceNow and perform architecture reviews
    To be successful in this role, we would like you to have proven experience with the following:
    • Elasticsearch, Logstash, Kibana
    • Metricbeat, Filebeat, Packetbeat
    • Linux
    • Python scripting knowledge
    • Shell scripting
    • DevOps tools experience (e.g. Ansible/Jenkins) and an understanding of CI/CD
    • Rest API knowledge, JSON
    • GIT version control systems
    We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career. We maximise each employee’s potential through personal development and through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:
    • Pillar 3 Supplemental Pension
    • 25 days’ holiday a year
    • Private medical insurance
    • Group life insurance policy
    • Meal vouchers
    • Share Purchase Plan
    • Volunteering Days
    People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Innovation and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.