Customer Care in English (Oradea)

Proficiency in English
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A pro-active approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

OUR BENEFITS PACKAGE:
Paid professional technical training
Monthly performance-based bonuses
15 RON/day meal tickets
Private medical insurance
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions

Descrierea companiei
SYKES Oradea is looking for a problem-solver!
We are a multinational company with headquarters in the US, accommodating a dynamic environment with people from all over the globe (native speakers included). We teamed up with world’s most known brands to help them keep their strong reputation among customers.
Your main responsibility will be to answer enquires coming from end users via phone, e-mail, chats or forums.