Senior Collection Analyst with German Language - 1062807

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Angajator: Hewlett Packard Enterprise
Domeniu:
  • Contabilitate Finante
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.02.2020
    Remote work: On-site
    Scurta descriere a companiei

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Cerinte

    Qualifications
    Education and Experience Required:
    • First level university degree with a focus in business or economics recommended or equivalent experience.
    • Typically 2-4 years of experience in collection / customer service.

    Knowledge and Skills Required:
    • Excellent written and verbal communication, negotiation, and conflict resolution skills.
    • Fluency in English and German language
    • Basic accounting knowledge.
    • Problem solving skills.
    • Basic computer skills.
    • Prioritization skills.
    • Basic understanding of risk mitigation
    • Influencing skills
    • Excellent customer skills and incredible focus on trust and credibility to influence action

    Responsabilitati

    DESCRIPTION/RESPONSIBILITIES:
    Senior Collection Analyst with German Language

    Job Description:
    Senior Collections Analyst

    Description:
    • Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships
    • May act as resolver for designated self-resolving accounts
    • Identify appropriate customer contacts to obtain payment or identify and resolve issues
    • Proactively make regular contact with customers via phone or email
    • Respond and follow up promptly on customer requests or issues
    • Build and maintain internal HPE (sales, credit, order management, etc.) and external customer relationships
    • Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
    • Document all collections activities and key customer payment behavior details in designated system/local files following standard commenting procedures
    • Forecast month-end/quarter end aging results for assigned portfolio.
    • Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates
    • Advise the Credit Analysts, Sales, Account Management teams on collection risks
    • Lead communication with a key customer portfolio developing trusted relationship

    Hewlett Packard Enterprise Values:
    Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

    Bias for action: We never sit still - we take advantage of every opportunity

    Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

    What do we offer?
    Extensive social benefits, flexible working hours, a competitive salary and shared values.

    At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

    Job:
    Finance

    Job Level:
    Intermediate

    Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

    HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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