IT Service Delivery Engineer

Angajator: Huawei Enterprise Romania GSC
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.03.2020
    Scurta descriere a companiei

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Cerinte

    Requirements:

    Minimum Requirements:

    Availability to travel abroad 50% of the time;
    English Level – At least B2;
    A good dose of patience ;
    Good communication skills;
    Willingness to learn and to evolve;
    Flexibility and adaptability;
    Hardware Knowledge (x86 Servers, Storage Devices);
    Knowledge about about Virtualization (VMware);
    Basic Routing and Switching knowledge and concepts;
    Familiar with servers and OS (Windows, Linux, Unix);
    More than 1 year work experience in system integration or telecommunication will have priority.


    Nice to have:

    Any of the following languages is considered an advantage: French, Spanish, Italian, German or any other language (B2 Level);
    English Level C1 or C2 (Fluent or Native) Preferably Business level English;
    Exposure to an international and multicultural environment;
    Knowledge of SAN storage and protocols (FC, RAID, FCOE);
    Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
    Hands-on experience with servers, storage devices would be an advantage;
    Good understanding about the X86 server;
    Strong troubleshooting skills (able to analyze debug outputs);
    Good understanding of Virtualization Platforms and hands-on experience (Vmware, OpenStack);
    Medium level knowledge of Routing and Switching;
    Experienced with Linux OS.

    Responsabilitati

    Summary:

    The Remote Delivery Center has a highly competitive delivery capability in the industry, covering the entire field of ICT domain.

    Romania Remote Delivery Center provides standardized and process-based remote / onsite delivery services and remote expert consultation services for channel partners and local offices. The remote delivery center supports short-term support for regional and non-focused countries (within three months) and achieves efficient sharing of global resources. With strong expert resources and delivery resources, it provides rapid response to the customer needs.

    Equipped with industry's quality and network security certifications, it provides high-quality remote and onsite delivery services to customers through standard delivery process methods.

    Coverage: Onsite delivery in European regions as well as Global regions.
    Delivery scenarios :


    Responsibilities:

    Remote and onsite delivery for projects, responsible for low level network solution design, review and implementation;
    Responsible for migration design, competitor’s configuration translation for a large diversity of scenarios;
    Remote or onsite maintenance including software installation, remote upgrading, configuration change, inspection etc.;
    Offer assistance and troubleshooting guidance for partners and customers during implementation or upgrade activities;
    Performing network upgrades/ updates in accordance with the Change Management process;
    Provide detailed information on how to set up, configure or upgrade IP products and their features.

    Alte informatii

    Offer:

    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance;
    Paid 4 hours leave per month;
    Flexible work schedule;
    Opportunity to work on shifts;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;
    Hands-on experience and lab testing;
    Great amount of Product Documentation;
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).

    Only suitable candidates will be contacted!


    Candidate Privacy Notice

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    This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes

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