Managed Services Contract Operations Market Coordinator

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Education and Experience Required:

First-level university degree or equivalent experience; advanced university degree preferred.
Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management.
Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts.
Project management experience preferred.

Knowledge and Skills:

Excellent communication skills (e.g. written, verbal, presentation); mastery in English.
Excellent leadership, negotiation and influence skills.
Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
Strong project management, problem solving, and analytical skills.
Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
Solid financial and business acumen.
Proven ability to identify and implement customer-specific process improvements.

Role and Responsibilities:

Align with regional Business leads over the operational strategy and requirements
Cascade the business needs and priorities towards Vendor Manager and operational environment to ensure deliverables for the market are met
Escalation point for the Market leadership, working with the Vendor assigned Operations leads to solve the escalation.
Own the escalations at account level and following through for resolution with regular updates to the escalation initiators.
Understand business reporting needs, document and qualify it, set and align expectations with the business on deliverables and timelines
Represent the results of the business, function or region in a comprehensive and logical manner and report out weekly to the assigned market on the Risks, actuals vs forecasts and operations projection.
Understand in depth the Market specials, tools and capabilities and orchestrate new tools & service introduction for the assigned market. ERP deployment lead for the region.
Propose, develop and deploy process improvements aligned with the other markets (when possible)
Consult business members on reporting questions and support them with required analysis and data
Set clear and accurate report out calendar (newsletter) and deadlines for each individual country and customers and cascade to Operations.
Foster collaboration with Business and Operations and act as an interface for the two lines
Host governance meetings and present actual metrics and targets, risk logs and follow up when commitments documented are not delivered (cross function)
Proactively build the monthly schedule for the market
Monitors and reports as needed the main process area metrics
Hosts Market level review meetings and presents plans for improvement as needed
Flags financial deviations (and reasons) proactively to Finance and Market management
Leads the way in solving operational gaps and securing long term resolution
Defines way forward and confidently supports operational progress
Engage the Vendor coordinator to set the milestones for each deliverable