Global Customer Advocacy Collector - Finance Shared Services

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Essential Requirements:
- Excellent communication skills;
- Fluent in English, knowledge of a 2nd language preferred (Spanish, Portuguese, French…);
- 4-8 years of relevant experience or equivalent combination of education and work experience;
- Strong communication skills at VP/SVP level & Capable of preparing and presenting business recommendations;
- Structured, Self-motivated, Reliable and work independently with attention to details;
- Comfortable at executing in a matrix environment and cross functionally;
- Great knowledge of SAP & Omega collections tools along with Gii, ORL, Delta…

Key Responsibilities:

The responsibilities of our Accounts Receivable team are as big and broad as you’d expect from a global business. From receipts and invoicing, to credit notes and refunds, to bank reconciliations, their diverse activities are integral to our success in handling our annual revenues. For keen financial minds, there are so many avenues to explore. We rely on impressive expertise to prepare vital reports, process bank disputes and drive forward any necessary collection activities to a satisfactory conclusion.

- Manage high profile customer accounts globally and be the single point of contact for the customer and internally for any FSS matters;
- Review the status of these accounts, understand end to end internal process of these customers and initiate collection on them;
- Identify process gaps / opportunities between the customer and Dell technologies, root cause and address them by establishing an action plan;
- Manage and drive resolution of complex disputes;
- Deal with queries from internal / external customers in a timely manner and build relationships with customers and business partners;
- Travel to meet customers face to face.

Benefits:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re excited to be at the financial heart of a global, multi-billion-dollar business, this is your opportunity to develop with Dell.