Customer Care & Bill Inquiry Specialist with French

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Employer: Accenture
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 09.06.2020
    Short company description

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

    Requirements

    Are you the right fit for the Job?
    • You are fluent in French and have a conversational level of English
    • You 6 months experience in Telecommunications and / or Internet Service Provider Companies
    • You are proficient in MS Office (Excel, Outlook, Word, Power Point)
    • You are an efficient communicator
    • You have attention to details and analytical skills

    Responsibilities

    Continuous learning is essential. That’s why we offer amazing and learning opportunities to help you drive your future.

    Join our new Client Advisory project in Bucharest! Be part of our brand-new Customer Care & Bill Inquiry team and benefit from an intensive learning and development plan and grow your career at an accelerated pace.

    What will you do?
    • Communicate directly with the customers and resolve customer's inquiry through inbound calls and chat
    • Facilitate chat/phone request for Billing Issues
    • Deliver professional and on time, service to all customers
    • Inform customers on additional Billing services

    What’s in it for you?
    • Work alongside a team of specialists and access custom training that help improve your professional skills
    • Be part of a team with a strong sense of togetherness and work in a relaxed atmosphere where whatever the problem might be, there is always a solution for it;
    • Access to a global network of knowledge and resources;
    • Continuous learning and exposure to a disruptive business and new challenges;
    • Attractive benefits package including coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription.