Linux Technical Support L1

Angajator: HRS Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.03.2020
    Scurta descriere a companiei

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Cerinte

    Knowledge in managing Linux systems (CentOS, Debian, Ubuntu);
    Knowledge in managing Windows systems;
    A basic/ good understanding of network-related concepts such as the TCP/IP stack, VLANs, static routing;
    Good understanding of DNS, DHCP, NTP, HTTP, HTTPS;
    A basic understanding of storage-related concepts such as RAID schemes;
    Excellent English and Romanian writing and communication skills;
    Strong decision making and problem-solving abilities, enjoy troubleshooting;
    Fast learner, keen for knowledge and curious;
    Willingness to work a flexible schedule and night shifts + weekends;
    Ability to code script and debug in Python or Bash is a plus;

    Responsabilitati

    Resolve product or service problems by clarifying the customer's request, diagnosing the cause of the problem;
    Provide technical customer support, problem resolution and follow-ups in the ticketing system;
    Escalate troubleshooting requests to the next level of support when necessary;
    Actively monitor the infrastructure via alerts and monitoring systems;
    Provide account support where required;
    Take part in special projects as needed.