Travel Advisor with Romanian-English

Employer: Concentrix Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 21.02.2020
    Short company description

    With some of the world’s biggest and most well-known brands as our clients, chances are you’ve already interacted with Concentrix!  Whether you’re buying a pair of jeans online, or calling tech support about your new headphones, we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

    Concentrix. A passionate company powered by passionate people.

    Requirements

    Join our team in Timisoara, we are looking for Travel Advisors with native Romanian and excellent English language skills, both verbal and written, to join our team, managing the clients of one of the top leaders in the travel and tourism domain.

    Role: As a Travel Advisor, you will be the first point of contact for the customer, responding to the various incoming requests and solving the emerging issues using telephone and e-mail, and you will be responsible for the following:

    - Provide assistance via telephone and e-mail regarding the platform
    - Listen carefully and understand customer needs
    - Building a good relationship with the customer
    - Participate in activities and meetings to improve service quality and customer satisfaction

    The main skills we are looking for are:

    - Native level of Romanian and excellent English, both verbal and written (minimum B2)
    - Good use of PC and online browsing
    - Customer orientation and attention to detail
    - High problem-solving capacity
    - Excellent communication skills
    - Previous experience in customer service will be considered a plus

    And here is what we offer in return:

    - Performance bonuses and rewards
    - Training and development programs
    - Additional bonuses for Easter and Christmas
    - Incentives for sports activities and equipment
    - Coverage of transport costs
    - Meal tickets
    - Medical services
    - A very dynamic and international work environment with plenty of career opportunities
    - Social activities, events and celebrations
    - Come and meet us in the spectacular Iulius Town to find more about the company and the project.

    We looking forward to meeting you!

    Join us @Different by Design!

    Responsibilities

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