L2 Support Analyst with French for HR Tools
Acest job nu mai este activ!Vezi toate job-urile GiGroup Romania active.Vezi toate job-urile L2 Support Analyst with French for HR Tools active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.roVezi toate job-urile in Resurse Umane - Psihologie active pe Hipo.ro |
Angajator: | GiGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 19.02.2020 |
Remote work: | On-site |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
Requirements:
• Very good knowledge of English and French;
• Intermediate Excel skills (VLOOKUP, HLOOKUP, pivot tables);
• Experience in offering technical support;
• Positive attitude and a cooperative person;
• Very good communication skills, both written and verbal;
• Work experience in support functions;
• Basic SQL knowledge is an advantage.
Responsibilities:
• Provides L2 Technical Support to internal clients;
• Opens, monitors and closes tickets for each request received;
• Provides feedback to clients on the opening and closure of the request, and if necessary, the processing time;
• Participates in the production of monitoring committees;
• Maintains up-to-date documentation, mailing lists and application contacts;
• Transfers cases to L3 if unable to solve incoming issues;
• Offers support to team leaders/ team coordinators in implementing action plans for improving the service.
Benefits:
• Attractive salary package;
• Medical services and life insurance;
• Bonus as per company policy;
• Work from home 1 day/ week;
• Trainings.
If you are a friendly person, who likes to learn and develop herself/himself, with team spirit attitude and attention to details, please send your CV or you can give Lucia a call at 0746.047.580.
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