Junior Help-Desk

Angajator: IHM Total Consult Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Timisoara
  • Actualizat la: 18.02.2020
    Scurta descriere a companiei

    IHM Total Consult is, beginning with June 2019, part of SGB Humangest Holding, an Italian group of companies offering specialized consulting services in the field of human resources selection, training and management. IHM Total Consult was founded in 2004 and is now ranked among the top 5 HR players on the Romanian market, considering turnover.
    All resumes and data are considered confidential and will be evaluated only for projects matching your professional experience.  

    Cerinte

    • studii medii sau superioare in domeniu
    • cunostinte de baza Windows/Linux
    • cunostinte si abilitati MS Office
    • cunostinte de baza privind retelele de telecomunicatii: 2G, 3G, 4G
    • cunostinte minime IP: IP Network, Cloud architecture
    • disciplina, abilitati de comunicare, spirit de echipa, capacitate de adaptare, orientare spre rezultat.
    • disponibilitate la munca pe schimburi/in weekend

    Responsabilitati

    • gestionarea sistemului de ticketing (deschide, primeste sesizari)
    • primirea si efectuarea apelurilor pentru a rezolva problemele de retea
    • sesizarea defectiunilor
    • redirectionarea sesizarilor catre departamentele abilitate
    • analizarea si lansarea actiunilor pentru evitarea incidentelor si minimizarea problemelor viitoare