AR & Collections Agent - French & English

Angajator: SNC-Lavalin Romania
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 02.06.2020

    Job Description

    This role is an exciting career opportunity for those of you who are fluent in French and/or English and who aim at fully exploit their communication and analytical skills. Everything we do is based on a simple idea: The fastest way to get results is to build on what you have.

    As a Collection Agent you will be responsible for collecting outstanding amounts on client invoices, building and maintaining a relationship with the SNC-Lavalin’s clients in your portfolio and providing internal and external support related to the Account Receivables process.

    Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

    Responsibilities

    • Accurate execution of collection related tasks and working procedures
    • Perform root cause analisys, identify issues/gaps, provide resolutions and client account reconciliations
    • Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
    • Identify areas where process / system improvements are needed
    • Share knowledge by contributing to the creation/update of team procedures and documentation.
    Required
    • Written and oral command of French and/or English
    • Excellent communication skills and customer service oriented
    • Good knowledge of Microsoft Office Suite
    • Strong deep analytical and problem-solving skills
    • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
    • Works to completion and result oriented
    Preferred
    • Experience in the credit & collections field, customer service
    • Knowledge of Order-to-Cash process
    • Basic knowledge of Oracle or another ERP system
    • University Degree in Economics/Business
    • Relevant work experience in shared service/service center
    Our offer towards work-life balance
    • Direct contract with SNC-Lavalin
    • Motivational financial package & flexible benefits
    • Team activities, team-building events, Fun@Work
    • Employees Wellness Program – fresh fruits, free coffee and tea, chair message, employee wellness rooms
    • Learning and Development programs, Career opportunities
    • CSR & Sport activities
    • Open and dynamic work environment
    • Flexible working schedule organized in 2 shifts: 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday
      6 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift).

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