Internship Service Desk Craiova - German speaker

Pirelli is open to the best people. It looks for talent both inside and outside the Company, encouraging and developing potential.
At Pirelli you will be working with professionals at the top of their game. We are a global company drawing on talent, where people are encouraged to develop their skills and perform to the best of their abilities – whether you join as graduates or later in your career. We are dynamic, international and multicultural environment, which values collaboration and strong working relationships.
Working at Pirelli is an opportunity to develop your skills and professional knowledge.

The intern will provide IT support to users from Germany for their workstations and programs installed on them.

Education: Faculty of Computer Science, Computer Engineering, Informatics
Competences:
Strong German language skills;
Average knowledge about the IT environment (HW & SW)
Average knowledge about MS Windows operating system and MS Office package
Analysis and attention to detail, teamwork, skill, accuracy, perseverance, using specialized terminology, problem solving skills.
Very good written and oral communication skills
Experience: Newly graduates of Faculty/Master; any previous professional experience in the IT User Support field as well as Italian language skills are an advantage
Others: Strong English level, flexibility, dynamic person, customer oriented

Acquiring, diagnosing and solving computer problems in the use of IT equipment and solutions (distributes, installs, configures, updates and troubleshoots standard programs, manages users 'access to network resources, manages users' Windows accounts, etc.)
Assistance of users in using IT equipment and standard applications running on them
Correct evaluation and redirection of reported issues to other departments of competence in case of necessity
Regular analysis of recurring problems with the aim of taking measures to cancel reduce their frequency