1st Level Support Engineer in Telecommunications with French

Angajator: VON Consulting SRL
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 02.03.2021
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.


    - Willing to develop in telecommunication area;
    - Availability to work in shifts (day and night);
    - Able to collect, classify and interpret information;
    - Perseverance, initiative, teamwork, self-confidence, practical spirit;
    - Proficient in French both written and spoken ( B2-C1);
    - English knowledge;


    Primarily interacts with Front Office engineers and Back Office engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager;
    Works in an international environment, with customers and suppliers;

    Main activities & Responsibilities:

    - Be responsible for the coordination, support and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance
    - Constitute first point of contact for specific software and hardware solutions delivered to customers;
    - Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from thecustomer, in various types of applications;
    - Offer support to the field engineers during their actions (by phone and e-mail).