Microsoft Security and Compliance with German/French/Spanish/Italian

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

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The FastTrack EMS team is looking for a thoughtful, analytical and highly energized FastTrack Engineer to join a new team that will be responsible for delivering EMS onboarding services to customers.  

The FastTrack Engineer should be a recognized technical expert who is interested in running complex operations across multiple countries, interested in coaching and mentoring others, able to analyze complex technical and non-technical data to understand challenges and opportunities and to drive results through their impact on others.   

The FastTrack Engineer is also responsible for the technical aspects of onboarding customers which includes providing proactive guidance and remediation assistance.   

Required experience :



4-5 years of Customer Support and / or Consulting Services experience.  
Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft EMS solution.  
Excellent customer service skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations. 
Experience with Microsoft Intune and AADP 
Fluency in English and German/French/Spanish/Italian

Recommended experience: 



Preffered hands-on experience deploying, configuring and administering a cloud-based MDM solution, ideally Intune in large organizations of more than 1,000 managed devices/users. 
Preffered hands-on experience managing System Center 2012 R2 Configuration Manager or newer versions.
Knowledge of enabling and configuring Office 365 services. 
Knowledge of Active Directory.  
 

Useful background for this role: 

 

Knowledge of deploying, configuring and administering features of Azure AD and Azure AD Premium   
Technical understanding of the following  services/infrastructures: 
Certificate Authority providers/Public Key Infrastructures 
WiFi infrastructures 
VPN infrastructures 
Experience with non-Microsoft Enterprise Mobility Management (EMM) solutions is a plus. 
Experience of working with different identity solutions including ADFS is a plus.

Execute, manage and lead a set of EMS customers and partners through the onboarding technical process.  
Maintain strong working knowledge of the services, take ownership for service improvement. 
Manage customer and partner onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs. 
Share knowledge with others through solution documents, contribute to social media, engage in technical communities. 
Identify and drive technical improvements to the services or processes that will materially improve the quality of the services provided.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 



Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.