Technology Sales Support Specialist

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Employer: Wolters Kluwer Financial Services
  • Banks - Financial Institutions
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Cluj Napoca
  • Updated at: 27.04.2020
    Short company description

    Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit, follow us on Twitter, Facebook, and LinkedIn.

    In our specific business unit, Wolters Kluwer Governance, Risk and Compliance we possess deep insight into the industry, providing governance, risk and compliance programs and solutions to more than 15,000 financial services organizations worldwide. More than 400 in-house experts - former regulators and compliance officers, risk analysts, lawyers and financial industry specialists – embed their knowledge and expertise in every service or solution so that financial organizations can be confident they are managing their organization's Finance, Risk and Regulation needs effectively. Despite rapidly changing industry conditions, financial organizations can rest assured knowing that Wolters Kluwer is able to invest and quickly respond to market needs, with financial stability for the long term.


    Education: A degree in IT/Engineering


    -Excellent communication and time management skills
    -Experience with financial software, financial data warehousing and relational database conceptual knowledge
    -Hands-on knowledge and experience working with the following tools: Microsoft server, MS SQL, Oracle, Java application server, Source control (e.g. SVN), Virtualization (ex. Hyper-V), Reporting tools (ex. Power BI, SAP BO), programming language (ex. .Net, R, Java)
    -Good knowledge of Microsoft Office tools
    -Required Language Skills (written and spoken): English (fluent); Optional: Dutch, French, German
    -Thorough knowledge of banking products, instruments, systems and processes


    Financial or Risk Management professional certification is an asset (FRM, PRM, CFA etc.)

    Knowledge on the following areas is nice to have:
    -Finance : e.g. GL and subledgers, IFRS, Budgeting and financial consolidation
    -Regulatory legislations : e.g. COREP, FINREP, CRD 5
    -Risk Management e.g. ALM, liquidity risk management, stress testing

    Personal Skills

    -Excellent communication (written and oral) and interpersonal skills
    -Responsible, methodical and organized
    -Assertive, being able to make expert decisions based on personal judgement
    -Team player
    -Problem Solver
    -Excellent presentation skills
    -Willingness to travel occasionally
    -Energetic and driven to succeed in a fast-paced, dynamic environment


    The FRR technical Presales Specialists aim to address the key challenges generated during the presales process, like building presales materials, supporting on RFP/RFI's, maintaining existing demo environments and testing new product releases, assisting presales on Proof Of Concepts (POC) which meet customer business requirements, tracking and keeping up to date with regulatory changes and educating peers.

    -Provide technical support for all demo environments used by FRR presales specialists in three main regions globally – Americas, APAC, EMEA
    -Build and maintain use cases and demonstration material of all FRR products
    -Ensure demo environments are up to date with the latest product features and releases
    -Ensure demo environments are optimized and in good working condition
    -Build presales materials with guidance from senior FRR presales specialists
    -Assist in completing RFI/RFP’s
    -Assist in product workshops and proof of concepts in prospect sites with guidance from senior FRR presales specialist
    -Assist in positioning and demonstrating the FRR solutions (GL, subledger, consolidation, ALM, Credit Risk, Market Risk, Regulatory Reporting, MIS, CRD5, etc.), relative to the clients and prospects business.
    -Address business issues raised by prospects/clients and work together with FRR presales specialist to ensure the closure of the process.
    -Generate pre-sales support documents
    -Work with global presales team to ensure the functional requirements of customers/prospects are fulfilled and if all features are on the roadmap foreseen.
    -Listen to and understand our prospects business requirements.
    -Articulate our value proposition throughout all steps in the sales process.