Administrative Representative

Angajator: Valoris Center
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Ilfov
  • Actualizat la: 26.02.2020
    Scurta descriere a companiei

    Suntem o companie cu capital 100% romanesc ce activeaza pe piata serviciilor de BPO din Romania. In prezent, avem doua trei puncte de lucru, in Bucuresti, Valcea si Bacau si deservim clienti din 13 industrii diferite. Ne mandrim cu o echipa de 450 de profesionisti, 250 de statii de lucru, proiecte desfasurate in 8 limbi straine si aproximativ 10 milioane de interactiuni anuale. Oferim clientilor nostri servicii de contact center, back-office, programe de coaching, solutii SaaS si servicii de recrutare si inchiriere de personal.

    Cerinte

    - Min. secondary education level; A bachelor degree would be the best, preferably in economics or administration;
    - Experience in customer service position (will be a plus);
    - Knowledge of English – minimum Intermediate level;
    - Customer focus orientation, multi-tasking;
    - Good interpersonal and communication skills;
    - Ability to work under time pressure;
    - Knowledge leasing system Charisma – nice to have but not necessary;
    - Well-developed communication skills, comfortable in cross cultural collaborative communities.

    Responsabilitati

    - Documents follow up for new customers file (sending standard email with list of documents required for credit analysis);
    - New customers details input in the system plus all data modification of existing ones;
    - Prepare and send necessary documents for mortgage and ownership right to Electronic Archive;
    - Prepare and send necessary documents for equipment registration to City Hall;
    - Prepares schedule modification of active lease and loan contracts;
    - Prepares early buyout quotes and regular termination documents;
    - Prepare and send documents to customers for full term contracts (transfer of ownership right for lease contracts, promissory notes, mortgage cancellation for loan contracts, documentation for cancellation of City Hall registration);
    - Issuing invoices for all customer/contractors, exchange rates input into the system, indexes updates input into the system (monthly, quarterly);
    - Prepares and send documents for post;
    - Provides sales support for Territory Managers and focuses on supporting the sales process from administration side;
    - May explain invoicing issues to customers and independently resolve billing questions;
    - Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them;
    - Debts collection management (emails, calls);
    - Providing documents/information to lawyers for legal files.