L2 Support Team Leader

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

·Experience of supporting business application systems and an understanding of their architecture;
·Team management experience;
·Knowledge of command line Unix standard tools (Linux, Unix) and Windows operating
systems;
·Knowledge of shell scripting (bash, sh, ksh, awk);
·Knowledge of SQL and database engines administration (MariaDB, Cassandra,
Oracle, MySQL);
·Networks: TCP/IP, HTTP, Telnet, SSH;
·Experience with any monitoring tool (Prometheus, Grafana, Nagios, Zabbix);
·Customer oriented. Focused on problem resolution;
·Team player who is self-motivated and can also work independently;
·Strong documentation skills, strong written and verbal communication skill;
·Strong understanding of support activities such as troubleshooting performing installs/deployments, upgrades, patches (nights and weekends included)
In-depth knowledge of performance metrics;
·Organizational and time-management skills;
·Decision-making skills;
·Advanced level of English. French is a plus.

Nice to have:
·Degree in engineering with main focus on computer science and telecommunications;
·Experience with Docker, Kubernetes, SaltStack;
·Programming knowledge in C/C++, Java, Phyton is a plus;
·Web applications knowledge (Tomcat, Apache, JBOSS application server) is a plus;
·ITIL Basic knowledge in particular in Incident Management, Problem Management;
·Experience of managing projects and of project management methods and tools.

· Responsible to coordinate the activities of the DTS L2 Support team, its priorities and
continuous improvement, under the supervision of the DTS Support Manager;
· Lead by setting the example, encourage creativity, curiosity and constant improvement;
· Identify tasks requested by the customer that do not fit in the maintenance scope and
initiate change requests accordingly;
· Incident update using ticketing tools;
· Maintains communication with customers and other Support Teams inside the
organization;
· Develop a strategy the team will use to reach its goals;
· Support and motivates others, encouraging them to achieve their goals, in alignment
with organizational goals;
· Encourages their staff to think and act independently where appropriate;
· Seeks opportunities to provide people with new challenges and opportunities to
develop;
· Discover training needs and provides coaching;
· Communicate clear instructions to team members;
· Develops and maintains productive relationships with internal and external customers;
· Explores the customer’s situation with them to develop a fuller understanding of the underlying need;
· Monitor team members participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed;
· Manage the flow of day-to-day operations;
· Create reports to update the company on the team’s progress;
· Distribute reports to the appropriate personnel;
· Responsible to answer customer requests and questions;
· Responsible to maintain the applications according to the agreed OLA and SLA;
· Connects remotely to servers in order to gather necessary information, analyze and
resolve incidents;
· Execute remote interventions and monitoring activities when necessary;
· The work is done from our Bucharest and Otopeni offices during business hours but is expected to also carry and respond to the 24/7 support phone and intervene when necessary.