Access and Incident Management Officer with English in Brasov

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

This is what we are looking for:

- Advanced English level;
- Basic work experience in IT infrastructure and service delivery is a strong plus;
- Good knowledge on Support processes;
- Good knowledge on Microsoft Office Tools;
- Basic understanding of the Network topology & network connectivity (LAN/WAN), switching & routing and Server operations;
- Basic understanding of the voice systems.

This will be your future role:

- Proactive resolution of inquiries and problems of customers regarding the current platform and applications;
- Recognition of technical problems;
- Delivering Services as defined in SLA. Ensure the Faster, Accurate and Reliable Service to the end Customer;
- Track and maintain the Asset inventory database;
- Inspecting selected hardware on a regular basis to confirm operational ability.


What we offer:

· Competitive salary and performance bonuses;
· Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
· Trainings delivered in classrooms or virtually and access to a mountain of knowledge;
· Chance to become a subject matter expert for complex processes;
· Possibility to practice your language skills with native speakers;
· Opportunity to work with top clients on large project;
· Dynamic, intercultural working environment.