Team Leader with Italian and English

EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.

Profile and skills:

Spoken languages: fluent Italian and English
- At least 3 years’ service desk and customer care experience with at least 1 year of management experience as a team leader or a team leader back-up in a customer department, in the supervision of Service Desk service,
- Capacity to lead, motivate, support and train the technicians,
 Capacity to analyze technicians’ performance and propose improvement plans where needed
- Capacity to analyze, anticipate and propose qualitative and quantitative improvements,
- Well groomed, customer-orientation, team spirit, communication skills
- Conscientiousness, rigor, control and organizational skills

Responsibilities:
- Coordinate the team who will provide first line IT helpdesk support via phone and e-mails,
- Participates in weekly technical meetings,
Prepare schedules tailored to requirements,
- Analyzes team activity (statistics and performances) and makes recommendations for improvement,
- Analyzes recurrent incidents and identifies problems, contributes to managing service levels,
- Prepares and presents the reporting, and other deliverables,
- Validates compliance with procedures and solution guides by the team,
Validates the adequacy of delivered service rendered and end-users perception.

What we offer:

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria medical package

Extra vacation days

Massage at the office day

Fruits on the house