Italian Customer Experience Specialist supporting Airbnb

Angajator: Telus
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.02.2020
    Scurta descriere a companiei

    TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    Cerinte

    - Ability to write and speak fluently, clearly and concisely in English and Italian
    - Previous customer support experience is an advantage
    - Excellent problem solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Strong time Management skills and motivation to exceed expectations
    - Enjoy working in a fast paced environment
    - Comfortable working with computers and the ability to work with multiple systems and the
    ability to learn and adapt to new ones
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsabilitati

    - Deal with members� email queries promptly and efficiently, in accordance with company
    procedures
    - Process all incoming phone calls from customers and manage all requests, changes and
    cancelations as necessary
    - Interact with a diverse customer base
    - Input and access data on multiple systems
    - Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries
    in order to minimize repeat callers
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and
    acting upon information advised in e-mail update, team meetings, training and other briefings
    - Perform all duties in an efficient, professional and courteous manner at all times
    - Maintain regular, consistent and professional attendance, punctuality, personal appearance, and
    adherence to relevant health and safety procedures
    - Pursue personal development of skills and knowledge necessary for the effective performance of
    the role
    - Look at opportunities to make changes and improve the processes where possible
    - Maintain at a minimum, target levels of productivity and performance, as outlined by your
    Manager in relation to call times, idle times and other performance metrics as they arise
    - Help maintain a good team and working environment through assisting fellow employees and
    participating constructively in team meetings
    - Undertake duties of a general nature or additional tasks as may be required from time to time by
    your Manager or other designated authority figures.

    Alte informatii

    TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries. The company serves clients in over 50 languages. TELUS holds a 63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining 33% and 3%, respectively. Learn more at: telusinternational.com