Client Service Consultant with Dutch

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

KEY DUTIES/TASKS:
 Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
 Communicate with the customer contacts to understand in-depth technical aspects of the customer ‘s requirements
 Ensure that the implemented functionality is thoroughly tested and delivered on time
 Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
 Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
 Analyze the effort involved in developing/implementing these solutions and provide estimates
 Work with the implementation team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
 Develop and maintain excellent relationships based on trust and credibility with all our customers
 Help in continuously improving the support service to maintain a high level of customer satisfaction.
 Work with implementation and product development teams around the globe to identify and report defects
 Maintain and contribute to the Knowledge Base library
 Work closely with the team and support in training and assessing new recruits
 Adhere to ADP standards, policies and methodologies in all areas of business
 Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
 Giving advice to clients to optimize their use of the product
 Adjust the configuration of the product when requested
 Ability to influence and guide clients to ADP best practice and standard solution adoption

REQUIREMENTS:
 Multilingual Capability: English advanced, Dutch advanced
 Minimum 1 year relevant experience in technical support, application implementation or development
 Understanding of basic algorithms/flowcharts and data structures
 Excellent problem solving, logical and analytical skills
 Basic understanding of SQL, database, server
 Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
 Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
 Excellent communication in oral, written and listening skills
 Awareness of the positioning of the product in the market place
 Ability to work both independently and as a team player with a positive attitude
 Quick adaptability with an openness to learn and develop
 Solid customer focus, with the aim of building lasting relationships