IT Site Support Engineer

First Brands Group (TRICO) is the name that represents our unrelenting promise to our customers for prosperous growth.
We are a global Original Manufacturer and Aftermarket supplier offering the most complete line of innovative driver visibility products under trusted brands. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customer’s expectations.
Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere.

•Bachelor's degree in IT, or related disciplines;
•Minimum 3 years of experience in a similar positions;
•Knowledge / experience in IT including in Applications, Infrastructure and Data Management;
•Detailed knowledge about Operating Systems
•Very good knowledge of English language;
•Very good knowledge of Word, Excel, PowerPoint, Outlook programs;
•Microsoft Windowsadvanced (drivers, tuning).
•Networking knowledge
•Extremely customer oriented
•Excellent communicator inside and outside the team;
•Personal example in compliance with company rules etc.

•Identifies and initiates solutions to user problems related to workstations.;
•Promotes the correct registration of problems and their associated solutions in the helpdesk application;
•Train users in regads to TRICO IT policies
•Install modify or corect harduare and software
•Suport users to install their IT equipments
•Folowup the tickets rised to other IT teams
•Install test and configure new workstations
•Mantain updated the inventory of all IT equipment
•Mantain updated the inventory of software licenses
•Report/escalate the recurent problems
•Maintains the standards of IT infrastructure and IT systems constantly in different areas;
•Supervises the process of installing the infrastructure (structured network);
•Creates tickets with requests for IT services and monitors the stage of solving these tickets;
•Ensures that any problem related to IT standards is reported to the owner group;
•Ensures that virus protection and operating system updates are kept up-to-date for all areas / sites;
•Ensures that the management, planning, purchase and implementation of hardware and software equipment are properly documented and available within the company, in accordance with Trico Wipers standard policy and procedures;
•Ensure that disaster recovery plans are developed, tested and maintained in accordance with the standards defined throughout the area;
•Manages and maintains printers in different areas;
•Ensures that the server room area is managed and maintained in accordance with company policies and standards.

For more than 100 years, TRICO® has been a global leader in wiper technology, providing reliable, innovative wiper blade products that come through at the moment you need them most.

We are a global OEM and Aftermarket supplier offering the most complete line of innovative driver visibility products under a trusted brand providing creative solutions for the light, commercial and recreational vehicle markets. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customer’s expectations.

Designed and engineered with Original Equipment rigor and quality, our wiper products serve vehicle manufacturers, technicians and drivers everywhere. From conception to production and delivery, TRICO provides superior visibility solutions – from full wiper systems to wiper blades, arms, motors and linkages –making tomorrow safer for everyone on the road.

Because of our many global locations, extensive experience and technical expertise, TRICO understands the unique geographic and environmental needs of our customers and we tailor our wiper systems to meet their specific requirements.

Through the idea of being a loyal company for our customers, we came on Europe market at the beginning of, through an acquisition of business, and with this opportunity we started to spread our culture also in Romania country, through an assembly plant based in Ploiesti.

With best-in-class facilities in North America, South America, Europe, Australia and China, our customers are never far from an innovative TRICO® wiper system solution.