Level 1&1.5 Support Specialist with German

Angajator: bitExpert
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Brasov
  • BUCURESTI
  • Sibiu
  • Actualizat la: 08.04.2020
    Scurta descriere a companiei

    Our formula for success is a motivated, curious and at the same time experienced team at our office from Bucharest. We live an appreciative, modern corporate philosophy with the belief that the label "Made-in-Germany" is reflected in every line of code.

    Cerinte

    • Fluency in German & English (both written and verbal); any other language is a plus
    • Good General IT Knowledge
    • Problem solver orientation
    • Very good analytical skills
    • Excellent communication and listening skills (both written and verbal)
    • Strong communication and teamwork skills
    • Team player
    • Eagerness/willingness to learn
    • Fast learner
    • Ability to perform under pressure
    • Ability to multi-task
    • Ability to work in shifts (Monday through Friday: 7:00 am until 09 pm, Saturday: 7:00 am until 4 pm)
    • Providing initial remote technical software & hardware support to clients
    • Consistently interacting with customer and supervisors to have the issue solved
    • Analyzing problems/situations, understanding problem impact on client business
    • Applying problem solving techniques
    • Responding to client queries, providing timely resolutions to client issues
    • Maintaining highest client satisfaction
    • Maintaining positive client relationships even in severe and pressurized situations
    • Logging all related activities for each customer query and handling client data securely
    • Employing client ‘s standard support delivery methodologies and tools
    • Performing in international software support delivery processes and environments
    • Respond to requests for technical assistance in person, via phone, electronically
    • Follow service desk procedures
    • Performing problem management and end-to-end problem ownership
    • Redirect problems to appropriate resource
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions
    • Stay current with system information , changes and updates
    • Make sure the process conformity and SLAs are accomplished
    • Perform real-time proactive monitoring and troubleshooting for diverse technologies (highly diverse infrastructure environments: servers, databases, network devices etc)

    Responsabilitati

    Nice to have:

    • Fluency in other of the following foreign languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
    • Proven IT education or 1 year job experience in customer support
    • Proven remote support know-how (patches etc.)
    • Customer facing experience
    • Telephone skills with good voice tone and pitch articulation and overall speech quality
    • Customer focus
    • Positive attitude

    Alte informatii

    What we offer:

    - Training to keep your knowledge and skills up-to-date
    - A great team with a lot of development opportunities