Process Manager (with German)

What You’ll Do

• Coordination of multiple ITIL processes across a bundle of applications within the automotive support industry mainly on the German market;
• Quality audits conducted on operational team activities, ensuring audit readiness;
• Centralization of documentation within the bundle of applications supported by operational team;
• Define project governance, aligning project resources, establishing project deliverable’s;
• Identify delivery risks and manage mitigation strategies;
• Manage project scope and set/manage expectations;
• Manage and report on key performance indicators/metrics;
• Understand IT good practice;
• Conduct governance and status reporting both internally and to the client;
• Understand organizational change and politics;
• Keep and share process improvement knowledge.
   

• Working experience with business processes;
• Good knowledge of ITIL;
• Advanced English and German language knowledge;
• Client-facing and client-oriented communication for efficient allocation of resources involved in changes;
• Good analytical skills.