Process Manager (with German)

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  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Brasov
  • Updated at: 04.05.2020

    What You’ll Do

    • Coordination of multiple ITIL processes across a bundle of applications within the automotive support industry mainly on the German market;
    • Quality audits conducted on operational team activities, ensuring audit readiness;
    • Centralization of documentation within the bundle of applications supported by operational team;
    • Define project governance, aligning project resources, establishing project deliverable’s;
    • Identify delivery risks and manage mitigation strategies;
    • Manage project scope and set/manage expectations;
    • Manage and report on key performance indicators/metrics;
    • Understand IT good practice;
    • Conduct governance and status reporting both internally and to the client;
    • Understand organizational change and politics;
    • Keep and share process improvement knowledge.
    What You’ll Need To Succeed
    • Working experience with business processes;
    • Good knowledge of ITIL;
    • Advanced English and German language knowledge;
    • Client-facing and client-oriented communication for efficient allocation of resources involved in changes;
    • Good analytical skills.