Support Specialist with German

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

• Fluency in spoken and written both German and English
• Technical background Very good problem solving skills
• Very good analytical skills
• Ability to perform under pressure
• Fast learner
• Great communication skills
• Skills, Knowledge & Experience
• Basic IT knowledge
• Strong communication and teamwork skills
• Ability to learn and apply new methodologies in a distributed environment
• Ability to solve problems quickly and completely

• Availability to work in shifts : Monday to Friday, from 8 am to 11pm (2 shifts by rotation), Saturday from 9 am to 6 pm
• Working with internal and client provided ticketing system
• Creation, modification and deletion of Call Center agents in coordination corresponding centers
• Ticket documentation for any tool provided internally or by the Customer
• Update database for any task and activity required
• Client interaction and 3rd Party Interaction

Benefits:
• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills