Support Specialist with German

Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.04.2020
    Short company description

    InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.

    Requirements

    • Fluency in spoken and written both German and English
    • Technical background Very good problem solving skills
    • Very good analytical skills
    • Ability to perform under pressure
    • Fast learner
    • Great communication skills
    • Skills, Knowledge & Experience
    • Basic IT knowledge
    • Strong communication and teamwork skills
    • Ability to learn and apply new methodologies in a distributed environment
    • Ability to solve problems quickly and completely

    Responsibilities

    • Availability to work in shifts : Monday to Friday, from 8 am to 11pm (2 shifts by rotation), Saturday from 9 am to 6 pm
    • Working with internal and client provided ticketing system
    • Creation, modification and deletion of Call Center agents in coordination corresponding centers
    • Ticket documentation for any tool provided internally or by the Customer
    • Update database for any task and activity required
    • Client interaction and 3rd Party Interaction

    Other info

    Benefits:
    • Motivating salary
    • Stimulating working environment
    • Medical insurance
    • Annual team building
    • Opportunities to learn and grow your skills