Technical Support Professional

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Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Brasov
  • Updated at: 28.05.2020
    Short company description

    InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.

    Requirements

    - Linux, Windows, AIX/UNIX
    - Oracle/SQL - be able to create, run and analyze queries
    - Shell Scripting

    Responsibilities

    - Take over and resolve incidents and service requests within the agreed SLA's
    - Perform maintenance/installations/updates on virtual machines as well as physical clients
    via remote connection
    - Investigate reoccurring issues via problem tickets
    - Escalate outstanding technical issues to higher level support