Customer Sales Support Specialist with French and English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client, a well-known leader in personal systems and printing, with a presence in over 95 countries worldwide, we are looking for a Customer Sales Support Specialist with French and English.

He/she provides technical expertise and pricing information for the assigned customers’ catalog, making sure that the Corporate clients can order the correct configurations on the agreed prices, anytime.

Requirements:

Experience in sales operations (quotation, configuration, product specifications etc.), customer support and/or IT
Fluent in English and French
Excellent communication skills
Customer oriented
Ability to analyze, investigate and solve problems without a standard resolution

Responsibilities:

Acts as sales support and customer support on all catalog related issues;
Offers consultancy on the products, prices and B2B solutions;
Implements and maintains catalogues and portals based on reports, contracts and requests received from sales agents and customers;
Ensures that accurate configurations are created, based on the existing requirements;
Maintains a strong relationship with internal and external customers, offering high quality solutions and communicating proactively on any issues and changes on the corresponding catalogues;
Administrates user access on customer catalogues.

Benefits:
Health insurance
Meal tickets
Other benefits such as gym & transportation discount, holiday vouchers etc.

040220AC