Service Delivery Ops Specialist with German in Brasov

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Management - Consulting
  • Human Resources - Psychology
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • Brasov
  • Updated at: 09.03.2020
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    Work Experience:

    · Typically, 3 to 5 years work experience - with previous managerial experience;
    · Previous experience in business process area e.g. HR, Billing, Payments, Collections, preferably in an operations environment.

    Knowledge/Skills Requirements:

    · Advanced English level: B2;
    · Advanced German level: C1;
    · Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
    · Strong time management skills;
    · Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels;
    · Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices;
    · Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager;
    · Advanced knowledge of company standard software. E.g. email, Internet Explorer, Microsoft Office Package.

    Responsibilities

    Specific requirements:

    Business Operator:

    Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team.

    Value Creator:

    Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed.

    Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements.


    People Developer:

    Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content.


    What we offer:

    · Competitive salary and performance bonuses;
    · Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
    · Trainings delivered in classrooms or virtually and access to a mountain of knowledge;
    · Chance to become a subject matter expert for complex processes;
    · Possibility to practice your language skills with native speakers;
    · Opportunity to work with top clients on large project;
    · Dynamic, intercultural working environment.

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