Technical Support with Italian (SPS)
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.Cerinte
You should have:
Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment.
Experience with Knowledge Management best practices
Experience with Call Center best practices
Experience in a multinational environment
Fluent in English & Italian
Are you curious about what this role implies?
Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
You will provide pre- and post-sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.
Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management.
You will build relationships with customer base and become knowledgeable about the customer’s needs.
Communication with strong focus on customer service and solution quality.
Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines.