Financial Customer Service Analyst

2Checkout (formerly Avangate) is the digital commerce & payments provider that helps companies sell their products and services via multiple channels, acquire customers across multiple touch points, increase customer and revenue retention, leverage smarter payment options and subscription billing models, and maximize sales conversion rates.
At 2Checkout we believe that success is achieved by teams that work hard, think smart, and dream big. As part of our team you’ll work in a friendly and fast-paced environment, where ideas are encouraged, and people are passionate about their work. Working at 2Checkout is an exciting challenge that grows your career while having lots of fun.

We are now looking for a Financial Customer Service Analyst to be part of our Finance department.
Interested in joining the team?

What you’ll do:

•  Handle customer requests via e-mail related to payment process and platform showcasing excellent interpersonal skills;
•  Gather, track information and troubleshoot client/customer inquiries and problems based upon company service level standards;
•  Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner;
•  Secure handling confidential information according to internal rules;
•  Recognize consistent problem areas and report to higher level for action;
•  Assists with the various yearly audits;
•  Build and maintain effective internal working relationships and support teamwork in meeting company goals;
•  Actively participate to achieve team, department and goals.

• Bachelor’s degree in finance;
• 1 to 2 years of experience in financial or accounting activities, including: intermediate Excel skills, experience with multiple currencies, experience in dealing with audit requirements, goal orientation, strong follow-up skills, and attention to details;
• Ability to seek out relevant information from others (i.e. co-workers, other employees in the Field, banks, etc.);
• Multitask and manage workload in order to meet deadlines;
• Take initiative and work independently with little guidance from management;
• Display innovative thinking;
• Fluency in English.

• International work environment in an exciting growth phase;
• Attractive compensation package with annual performance bonus;
• Flexible business hours and work from home;
• Flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.;
• Private medical subscription (with 2 different medical providers to choose from);
• Bookster subscription;
• Fruits in the office, best coffee every day and great team events.