Airbnb English & Spanish Customer Experience Specialist

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

TELUS International Europe is growing its English speaking Customer Support team! Become a part of a global Business Process Outsourcing (BPO) company that has over 20,000 team members around the world, including in Bulgaria, Romania, the United Kingdom, Canada, the United States, Central America and the Philippines.

As a Customer Support Agent you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society. You’ll be the face of some of the world’s top brands!

Are you looking for a great career and a place to shine?

Join our team!

Your profile:

- Ability to write and speak fluently, clearly and concisely in English and Spanish
- Previous customer support experience is an advantage
- Excellent problem solving abilities
- Empathetic and can communicate in a caring and friendly manner
- Strong time Management skills and motivation to exceed expectations
- Enjoy working in a fast paced environment
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Strong team spirit with passion and drive to help users and deliver the best in customer service .

Job description:

- Deal with members’ email queries promptly and efficiently, in accordance with company procedures
- Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
- Interact with a diverse customer base
- Input and access data on multiple systems
- Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers.
- Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
- Perform all duties in an efficient, professional and courteous manner at all times.
- Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
- Pursue personal development of skills and knowledge necessary for the effective performance of the role.
- Look at opportunities to make changes and improve the processes where possible .
- Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
- Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.
- Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.

We offer:

- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Public transportation and gym subscriptions reimbursement, after trial period
- Transportation vouchers for late shifts
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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