Customer Support Representative- Advanced French
Qualitest is the world’s largest pureplay QA company. Our quality engineers align with our customers to understand their business needs and figure out the problems inside a system or website. Every day with Qualitest is an opportunity to innovate, grow and change.Requirements
French/English proficiency written
Clear and positive communication skills
Customer oriented, ability to assure customer engagement by managing support queries
Time management skills to enable prioritization of tasks
Strong problem solving/troubleshooting skills and communication with the different departments
Can-do approach, creative and committed to improve and continuously learn
Excellent social skills and strong ability to operate multiple applications and platforms
A Team player person
Willingness to continuously learn and improve
Previous work experience in customer service or technical support is a huge advantage!
The customer support will be responsible for helping our clients via e-mail also for checking data in back-end in order to prevent/solve problems
Be the point of contact for our players
Provide comprehensive information regarding the products and services offered by the company
Work closely with QA and technical support to solve player's technical issues
Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person :)
The work schedule is in shifts. More details about the working schedule will be provided over the interview.
Worldclass Bronze membership.