Technical Support L1 with Hungarian
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Employer: | Prohuman |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.04.2020 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Requirements
Key Attributes:
• Good customer relationship management skills
• Ability to absorb and then fully communicate technical information and data
• Approachable, adaptable and solution-orientated
• Very organized, reliable and consistent
• Tenacious, Dedicated and Self-sufficient
• Ability to co-operate and work with peoples from different cultures
• Availability to work on shifts if necessary
• Fluency in English
• Any of the following languages would be an advantage : Polish
Experience Required:
• Focused customer service background
• Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
• Good Understanding of PV plant structures, roof top structures.
• Multi-skilled in both the theoretical and practical aspects of electrical work
• Qualification in an Electrical/Electronic discipline or equivalent (renewable energies)
• Be used to work with DC and AC current
• At least 1 year of relevant experience
• Being interested / motivated to learn more about power electronics Responsibilities
• Responsible for Hotline support and level 1 engineer support;
• Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
• Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA.
• Responsible for handling technical cases on ticket system
• Responsible for Network Upgrade/Swap according to the team planning.
• Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.
• Motivational salary package and annual performance bonus;
• Gym discounts;
• Private Medical Insurance;
• Paid 4 hours leave per month;
• Flexible work schedule;
• Opportunity to work on shifts;
• Weekly fruit day;
• Life time learning environment and tools;
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