Technical Support L1 with Hungarian

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Employer: Prohuman
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.04.2020
    Remote work: On-site
    Short company description

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Requirements

    Key Attributes:
    • Good customer relationship management skills
    • Ability to absorb and then fully communicate technical information and data
    • Approachable, adaptable and solution-orientated
    • Very organized, reliable and consistent
    • Tenacious, Dedicated and Self-sufficient
    • Ability to co-operate and work with peoples from different cultures
    • Availability to work on shifts if necessary
    • Fluency in English
    • Any of the following languages would be an advantage : Polish

    Experience Required:
    • Focused customer service background
    • Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
    • Good Understanding of PV plant structures, roof top structures.
    • Multi-skilled in both the theoretical and practical aspects of electrical work

    Responsibilities

    • Qualification in an Electrical/Electronic discipline or equivalent (renewable energies)
    • Be used to work with DC and AC current
    • At least 1 year of relevant experience
    • Being interested / motivated to learn more about power electronics Responsibilities
    • Responsible for Hotline support and level 1 engineer support;
    • Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
    • Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA.
    • Responsible for handling technical cases on ticket system
    • Responsible for Network Upgrade/Swap according to the team planning.
    • Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.

    Other info

    • Motivational salary package and annual performance bonus;
    • Gym discounts;
    • Private Medical Insurance;
    • Paid 4 hours leave per month;
    • Flexible work schedule;
    • Opportunity to work on shifts;
    • Weekly fruit day;
    • Life time learning environment and tools;

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