Support Specialist with German

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

Skills:

- Fluency in spoken and written both German and English
- Technical background
- Very good problem-solving skills
- Very good analytical skills
- Ability to perform under pressure
- Fast learner
- Great communication skills
- Basic IT knowledge
- Strong communication and teamwork skills
- Ability to learn and apply new methodologies in a distributed environment
- Ability to solve problems quickly and completely
- Working on shifts from Monday to Saturday 8 AM - 11 PM (2 shifts by rotation)

Responsibilities:

- Working with internal and client provided ticketing system
- Creation, modification and deletion of Call Center agents in coordination corresponding centers
- Ticket documentation for any tool provided internally or by the customer
- Update database for any task and activity required
- Client interaction and 3rd Party Interaction (via Email and Phone)

What we offer:

- Training to keep your knowledge and skills up-to-date
- A great team with a lot of development opportunities