Support Specialist with German

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Employer: bitExpert
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Iasi
  • Sibiu
  • Updated at: 10.08.2020
    Short company description

    bitExpert - Our pulse is cross-technology software development that beats with every line of code.
    Join our international team of more than 80 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful and cheerful team that is always looking forward to new challenges.

    We
    • are a growing company focusing on web-development
    • provide future-oriented software-development with modern methods and tools
    • work together with international enterprises, owner-operated companies and digital and com-munication-agencies
    • believe in maximum flexibility (work-location, work-hours, topics, methods)
    • have high quality standards
    • support your personal and professional growth
    • welcome your input
    • collaborate in small teams with shallow hierarchies

    Requirements

    Skills:

    - Fluency in spoken and written both German and English
    - Technical background
    - Very good problem-solving skills
    - Very good analytical skills
    - Ability to perform under pressure
    - Fast learner
    - Great communication skills
    - Basic IT knowledge
    - Strong communication and teamwork skills
    - Ability to learn and apply new methodologies in a distributed environment
    - Ability to solve problems quickly and completely
    - Working on shifts from Monday to Saturday 8 AM - 11 PM (2 shifts by rotation)

    Responsibilities

    Responsibilities:

    - Working with internal and client provided ticketing system
    - Creation, modification and deletion of Call Center agents in coordination corresponding centers
    - Ticket documentation for any tool provided internally or by the customer
    - Update database for any task and activity required
    - Client interaction and 3rd Party Interaction (via Email and Phone)





    Other info

    What we offer:

    - Training to keep your knowledge and skills up-to-date
    - A great team with a lot of development opportunities