Support Specialist with German

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Employer: bitExpert
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Iasi
  • Sibiu
  • Updated at: 17.02.2020
    Short company description

    Our formula for success is a motivated, curious and at the same time experienced team at our office from Bucharest. We live an appreciative, modern corporate philosophy with the belief that the label "Made-in-Germany" is reflected in every line of code.

    Requirements

    Skills:

    - Fluency in spoken and written both German and English
    - Technical background
    - Very good problem-solving skills
    - Very good analytical skills
    - Ability to perform under pressure
    - Fast learner
    - Great communication skills
    - Basic IT knowledge
    - Strong communication and teamwork skills
    - Ability to learn and apply new methodologies in a distributed environment
    - Ability to solve problems quickly and completely
    - Working on shifts from Monday to Saturday 8 AM - 11 PM (2 shifts by rotation)

    Responsibilities

    Responsibilities:

    - Working with internal and client provided ticketing system
    - Creation, modification and deletion of Call Center agents in coordination corresponding centers
    - Ticket documentation for any tool provided internally or by the customer
    - Update database for any task and activity required
    - Client interaction and 3rd Party Interaction (via Email and Phone)





    Other info

    What we offer:

    - Training to keep your knowledge and skills up-to-date
    - A great team with a lot of development opportunities