Technical Support Consultant L1

Angajator: HRS Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.02.2020
    Scurta descriere a companiei

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Cerinte

    Knowledge in managing Linux systems (CentOS, Debian, Ubuntu): proprietary package management systems, filesystems (ext3, ext4, xfs, NTFS, FAT32, zfs), proprietary configuration files, etc.;
    Knowledge in managing Windows systems;
    A basic/ good understanding of network-related concepts such as the TCP/IP stack, VLANs, static
    routing;
    Good understanding of DNS, DHCP, NTP, HTTP, HTTPS;
    A basic understanding of storage-related concepts such as RAID schemes;
    Ability to code script and debug in Python or Bash is a plus;
    Excellent English and Romanian writing and communication skills;
    Highly developed sense of integrity and commitment to customer satisfaction;
    Strong decision making and problem-solving abilities, enjoy troubleshooting;
    Fast learner, keen for knowledge and curious;
    Willingness to work a flexible schedule and night shifts + weekends;
    Open to change - given the fast-paced environment;
    Excellent team player and an independent worker as well.

    Responsabilitati

    Resolve product or service problems by clarifying the customer's request, diagnosing the cause of the problem; collaborating with SysOps, NetOps, R&D, and Product Management, selecting and explaining the best solution to solve the request, and by following up to ensure resolution;
    Provide technical customer support, problem resolution and follow-ups in the ticketing system;
    Escalate troubleshooting requests to the next level of support when necessary;
    Actively monitor the infrastructure via alerts and monitoring systems;
    Official corporate communications in English for customers regarding outages, new releases and new features, in both written and oral mediums;
    Create and maintain knowledge-based articles and documentation on the company’s internal wiki page (for fellow colleagues);
    Proactively act as continuous improvement agent for our products;
    Actively contribute to the team’s start-up by assisting in developing work-flows and procedures, and in the design of the process of creating unforgettable positive customer experience;
    Provide account support where required;
    Assist with placement of orders, refunds, or exchanges;
    Take part in special projects as needed.