Technical Support Consultant L1

Employer: HRS Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.05.2020
    Short company description

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Requirements

    Outstanding English and Romanian language writing and communication skills;
    Basic knowledge in managing Linux systems (CentOS, Debian, Ubuntu);
    Knowledge in managing Windows systems;
    Good understanding of DNS, DHCP, NTP, HTTP, HTTPS;
    Ability to code script and debug in Python or Bash is a plus;
    Fast learner, keen for knowledge and curious;
    Willingness to work a flexible schedule and night shifts + weekends.

    Responsibilities

    Resolving technical issues encountered by clients;
    Handling technical support in a timely manner using available resources within the company;
    Logging the requests of the customers following the procedures;
    Following instructions and documentation, in order to find answers for complex issues and fix a fault;
    Helping with account support, orders or refunds where required;
    Preparing and creating reference material for the team by drafting operation instructions for various situations.